Suspending of services which have been paid

I read a complaint similar to mine. I have exactly the same problem which has been going on for 3 months already. Made a payment on my fiance Mr RJ Jalving's account which are currently in Europe and also the account holder using his ID number. Unfortunately the account number was in incorrect I used his ID number and not the Multichoice account number. Since the problem occurred in the beginning of April'2015 my DSTV services have been suspended almost every second - third day. I have since payed the subscription fees into the correct account number which was provided to me. It shows on their computer system that the payment after my mistake in April'15 have been received correctly they even have my cellno: as the contact person. Spoken to the Multichoice call centre with several different people faxed and emailed the proof of payment for the April'15 subscription. I have got so many case numbers I have lost count. The amount of money I have spent on phone calls, faxes and emails exceeds approximately 2 months subscription fees already. I am at my Witt's end with this poor service which Multichoice provides. Please help me to \STOP"this problem.<br> Regards Colleen"""