sI
sabrina I

1 reviews | Active since Oct 2013

16 May 2017, 08:09

Suspended Services even though payment was made

<p>I am extremely disappointed with Multichoice. I paid by account by eft on the the 3rd of May. I emailed the proof of payment to ********** My services were suspended. I contaced the call centre. I emailed the proof of payment to the call centre agent who attached this to my account. He activated my services again. The next day I get a call from Multichoice asking how can they assist me as I'm suspended. If the call centre agents were trained well enough, they would refer to my account first before calling me. After a few days, my services were suspended again. I spoke to another call centre agent who made a note of my fnb payment reference number and reconnected me. I was told accounts takes 2 weeks to allocate the payment. Today, my services were suspended again. Firstly, Multichoice service towards their clients is pathetic. Secondly, how is Multichoice going to make up for the number of times they have deactivated my account. Thirdly, this is my time and money wasted on unneccessary phone calls. This morning I called to speak to a manager and was told to call back at 11 o clock. I would rather go with Netflix. Multichoice is disgraceful!!!</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 May 2017, 08:20
Official

Dear Sabrina

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv : Hello Peter team

sI
sabrina I's update16 May 2017, 09:58
Reviewer Update

I just spoke to you call centre supervisor who firstly refused to speak to me and relayed messages to the call centre agent. She is very unhelpful and asked me not to use 'that tone'with her. I am the customer. I can use whatever tone I want to. She also said if the system allows her to reconnect me, she will. What does this mean. If I paid my account, reconnect my services woman! Multichoice staff seriously do not know what they are doing.

Your supervisor is useless!!!

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 May 2017, 11:32
Official

Good day Sabrina

Apologies for the inconvenience this has caused, We have reconnected your account while await our finance department to find the payment and allocate.

We'll contact you shortly to discuss the billing further.

Thank you

Girly