Suspended services

<p>I made an upfront payment for my 2 accounts and every month end they suspend one account because their *********** staff created two accounts. I have been dealing with the issue for months now and nothing seem to work nor the managers that i have spoken have resolved my query. Its been escalated to the system department for months now and I am tired of calling them as their calls are not free. If this is not resolved by COB today. I will be cancelling both my accounts with them. I cant keepon calling and no one bothers to call me back to advise of the progress of my query. </p>