Suspended service - new system ???

This is a very angry client (that multichoice treats like *******). You have not run my debit order Sept or Oct as you apparently went over to a new system. Call centre experience on 6 different occasions and call dropped when I requested a supervisor was a waste of time. . . Contact centre on the 7/9 said I must pay subscription and penalty, I said they must run debit order as was supposed to, switched Dstv on, and escalated issue, on 10th same story, no service. Then I paid subscription + insurance, switched on and again escalate issue. 18th service switched off again, 19th call centre again as problem has been escalated, will be resolved in 24 hours. I refuse to pay penalties for DSTVs incompetence. When am I getting my issue resolved permanently?

And just by the way, call centre says supervisor not available because in meeting whole day. . . What is their role and function then? And are poor call centre agent tought to lie just to end a call and where is integration between call centre / support. This is now the second month of not running of debit order.... And suprise, suprise, service suspended again today!

Been a client for years but after this incidents am relooking options and will tell all how pathetic service is.