Suspended Service but I pay by debit order
<p>I had my services reconnected and placed a debit order on my account against my better judgement as this has happened to me before.</p> <p>The customer services guy I spoke to assured me that the debit order would come off on the 26th June , I didnt check this until today when I was rudely awoken to the fact that no debit order has gone off at all.</p> <p>How can you suspend my account if I asked you to ensure that it was settled monthly?</p> <p>I have had a death in the family and have not been to the bank or online to check these things , my kids are home for the holidays and now have no decent channels to watch.</p> <p>Please can we fix this , double debit my account on the 26th , is the least you can do for your error not mine.</p> <p> </p> <p> </p>
Still NO reply and I have someone on FB going back and forth instead of someone picking up the phone and calling me to resolve? How in heavens name is this operation run and where do you get your staff?
Still NO reply and I have someone on FB going back and forth instead of someone picking up the phone and calling me to resolve? How in heavens name is this operation run and where do you get your staff?
Dear Ms Jackson
Please be aware that you will need to manually pay your DStv account for the service to be restored immediately. Alternatively, process an ad-hoc debit order payment for the same amount today. We do not offer payment arrangements.
The total balance required for the reconnection of service is R762.59, this balance includes:
· An overdue balance of R345.39.
· The pro rata amount R367.20 to cover your service from today till 28 July 2016.
· The reconnection fee R50.00.
Please notify us should you wish to change your payment date from the 29th to the 26th of every month.
Thank you for taking your time to contact us.
Kind regards
Dinah
Dear Ms Jackson
Please be aware that you will need to manually pay your DStv account for the service to be restored immediately. Alternatively, process an ad-hoc debit order payment for the same amount today. We do not offer payment arrangements.
The total balance required for the reconnection of service is R762.59, this balance includes:
· An overdue balance of R345.39.
· The pro rata amount R367.20 to cover your service from today till 28 July 2016.
· The reconnection fee R50.00.
Please notify us should you wish to change your payment date from the 29th to the 26th of every month.
Thank you for taking your time to contact us.
Kind regards
Dinah
Thank you for the reply HOWEVER you have failed to answer my question.
Why when i placed a debit order did it not go off my account???? And why , IF your calls are recorded do I now have to pay a reconnection fee?
That is absurd business practice.
Thank you for the reply HOWEVER you have failed to answer my question.
Why when i placed a debit order did it not go off my account???? And why , IF your calls are recorded do I now have to pay a reconnection fee?
That is absurd business practice.