Suspended service

Good day This is not the first time having to phone multichoice wasting my airtime to have my service activated. I have made payment on the 1st October of R500 to account SA Osborne accnt number ***7 ID *** . They have now suspended my services saying that payment was not received. I have send proof of payment to them email : *** . I phoned them now , over half an hour on the phone wasting my airtime . I spoke to Agent Reshmi who assited me . However she advised that she cannot find the payment and must go through 50pages to look for the payment to attach it with the proof of payment. Asked her how long will it take she said I don't know. I told her my airtime is running out . Asked her why dont you just connect my services she said they must find the payment details. I said but you have the proof of payment. Her words due to ***** we must allocate the payment . I asked her so you telling me I *****. She said people do make computer format.bi told her Nedbank logo is on it and please check my payments I make every month is the same Nedbank. She told me to avoid this situation I must make payment at Pick n Pay. I told her why must I stand in long ques whereas I can do it digital. I told her you wasting my airtime my money I am going to put this on hellopeter. My service is still suspended. What inconvenience. Please assist. Thank Regards Cynthia Osborne