suspended service

I have been an annual subscriber for MNET & DSTV for many years now but every year its the same problem... NEVER sending a renewal advise or account/statement I need to call in to check when & how much payment is due. SO as usual I called in on Wednesday last week> I got the amount due for two decoders iclu insurance on the Explora decoder. My husband tried to effect payment on Thursday but as he banks with Investec was unable. From Thursday to Sunday I made in excess of 15 attempts to call for help (whilst I am travelling) but merely got an automated system telling me everything was fully paid. No matter what I tried I could not get to speak to a human being. No surprise I then got a frantic message from my tenant to say that they had been cut off due to unpaid subscription. UNACCEPTABLE!!!! This morning I eventually did get a human being so clearly the call centre had problems & I am now being told the services cannot be reconnected until payment reflects on their system. I find the completely UNACCEPTABLE as I tried my best to make payment before it was due. Please don't insult me with a generic reply that I have reread to other complaints about Multichoice here....