1 reviews | Active since Jun 2014
suspended service
subscriber number ***1<br> <br> My service was suspended on the 6th that's last week and I sent them and email with proof of payment showing that I did and electronic as always. Now this morning when I woke up the service was suspended again with the same reason \non payment"...see mail below when I was told to bring another proof after going to the branch at wonderpark north of Pretoria even after showing the proof and the email I sent when the suspended my service on the 6th.<br> <br> I think I need to report this to hello peter as it is now getting to my nerves cos I cant pay n now n then my service is disrupted and your agents claim that I didn't pay now I'm told they need prove of payment from the bank as if the attached document is not proof enough. This is absolute nonsense. """
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your payment query to the relevant department for urgent allocation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your payment query to the relevant department for urgent allocation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert