Suspended Service

On the January 23rd I was notified via text that I had to pay R319 to keep my account active, unfortunately due to financial difficulty I was unable to pay on time. On the January 26th my service was suspended and remained suspended until I phoned the Cape Town call center on February 25th to have the package changed from Compact to Premium. I was advised that I had an outstanding amount of R350 that had to be settled. I then adviced the consultant that the amount was incorrect because I had no service. The consultant confirmed that the amount had to be reversed but then the call disconnected. I went to multi choice at Vangatemall to have the account reactivated, the consultant confirmed that the R350 was invalid and that the amount will be removed. I got home today after a day out with the family to find that my account had been suspended after paying R699 for a premium package. I need to have the billing corrected, the account unsuspended and compensation for the inconvenience.