Suspended my service, and removed channels

I took up DSTV compact at the end of nov 2015. Firstly this is my 2nd account with dstv as i have an existing debit order. My service was cut off after 2 weeks and i was advised to unsuspend i need to pay them immediately. This is ridiculous, as i had just taken up the service and would expect my debit order to take this into account. In any event i paid twice my bill and the fee for reconnecting which I believe is totally unfair.<br> <br> Secondly I called in to the call centre as animal planet was giving an error. I was advised the channel was removed, without this even being communicated or even if you check the site it reflects the channel under compact. This is dissapointing as I took up the service mainly for animal planet. The call centre couldnt even send me the ts and cs. I want to be refunded and refuse to pay for a service where channels are removed. Dear DSTV thanks for robbing your customers and charging ridiculous rates. I will never support you.