suspended after send proof of payment

Good day

my customer nr is ********** 2- i spoke to winston this mornin as my acc was suspended after i made payment on the 31st oct- and emailed the proof to Ali, today acc again suspended i called and was asked to send the proof again to winston shishonge , he never came back to the fone to tell me if he received the proof , i wasted R80 of airtime and would like to knw whats goin on , he also told me im using wrng bank acc details as i made eft, very funny bcoz i used it last month aswell and dstv is loaded as a automated beneficiary on capitec internetbankin, plse sort this out tday, compensation will be apreciated as i wasted too much airtime!