DR
Dominic R
1 reviews | Active since Feb 2015
28 Feb 2015, 05:46
Suspended account / Poor service
since last month my bill all of a sudden has been suspended, i call into customer care which tell me there's an outstanding amount on my dstv which i did not pay for January. i call in and the problem was \solved"on the line and they will give me a call back due to dstv double billing me. 25th February my account suspends again"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Feb 2015, 12:10Hello Dominic.de,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We checked your account and noticed that the amount that you are referring to has been reversed on your account. Your next payment of R740.00 is due on or before the 5 March 2015 for your DStv Premium extra view service from 5 March 2015 until 4 April 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We checked your account and noticed that the amount that you are referring to has been reversed on your account. Your next payment of R740.00 is due on or before the 5 March 2015 for your DStv Premium extra view service from 5 March 2015 until 4 April 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply28 Feb 2015, 12:10
Official
Hello Dominic.de,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We checked your account and noticed that the amount that you are referring to has been reversed on your account. Your next payment of R740.00 is due on or before the 5 March 2015 for your DStv Premium extra view service from 5 March 2015 until 4 April 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We checked your account and noticed that the amount that you are referring to has been reversed on your account. Your next payment of R740.00 is due on or before the 5 March 2015 for your DStv Premium extra view service from 5 March 2015 until 4 April 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta