Suspended Account Due to Cycle Change and 2 attempts to Change it!

<p>I am extremely upset at now having to fork out a reconnection fee while i spoke to 2 agents in an attempt to change my cycle (because someone has changed it to the 23rd!) And both agents had assured me that my cycle has been changed! The phone calls are also costing me a fortune for a balance of R22.30 that you say i owe to you!! I paid R900 on the 10th July for my cycle which i assumed is the same as it always have been (1st of every month).</p> <p>PLEASE explain why i have to pay another R913 to be reconnected today???</p>