Suspended account

Item: DStv (MultiChoice)
Rating: 1
Author: Francisca R

I contacted Dstv on the 25th May to downgrade both my premium and explora compact to the R110 packages, this took them till the 08/06/2020 to resolve the matter, i recieved a sms on the 23rd to make payment of R427 and my service is suspended, why....i did not even enjoy viewing for 30 days and i was advised that my premium for both decoders will be R220, now where do you get R427.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

26 Jun 2020, 13:40

Hi Francisca,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply26 Jun 2020, 13:40

Official

Hi Francisca,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Francisca R's updateReviewer Update

26 Jun 2020, 13:54

You acknowledge my complaint, i want feedback and this issue sorted, i pay for a services that was not rended at all, how on eart do one pay on the 06/06/2020, the viewing only active from the 8th and suspended on the 23th, seriously, this is pathetic, i want to watch tv today and my viewing extend cause it is currently suspended since 23rd, supply me with feedback asap

Francisca R's update26 Jun 2020, 13:54

Reviewer Update