mM
makoma M
1 reviews | Active since Jul 2015
24 Jul 2015, 11:43
suspended account after payment
I paid my account on the 17th of this month, July but my aacount was suspended. I emailed a proof of payment in the form of a bank deposit slip and my account was re activated on the 20 th of July only to deactivate my account again on the 23. I called their useless call center for couple of times and the consultants dont answer the phone. I emailed my proof of payment again but still my account is still suspended.I feel their service towards me was very poor and I demand a redress urgently as I have paid my account.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Jul 2015, 14:27Hello Makoma.Maake,
We are sorry to hear that you could not get through to our call centre.
We really do the best we can to make our call centre work for you, and to keep improving our customer service. However, your feedback is very helpful which will help in addressing this issue.
Our records confirm that your service is active. We have also sent the signal to clear off the error message displayed.
Please refer to your personal email address for a detailed response regarding your payment.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We are sorry to hear that you could not get through to our call centre.
We really do the best we can to make our call centre work for you, and to keep improving our customer service. However, your feedback is very helpful which will help in addressing this issue.
Our records confirm that your service is active. We have also sent the signal to clear off the error message displayed.
Please refer to your personal email address for a detailed response regarding your payment.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply25 Jul 2015, 14:27
Official
Hello Makoma.Maake,
We are sorry to hear that you could not get through to our call centre.
We really do the best we can to make our call centre work for you, and to keep improving our customer service. However, your feedback is very helpful which will help in addressing this issue.
Our records confirm that your service is active. We have also sent the signal to clear off the error message displayed.
Please refer to your personal email address for a detailed response regarding your payment.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We are sorry to hear that you could not get through to our call centre.
We really do the best we can to make our call centre work for you, and to keep improving our customer service. However, your feedback is very helpful which will help in addressing this issue.
Our records confirm that your service is active. We have also sent the signal to clear off the error message displayed.
Please refer to your personal email address for a detailed response regarding your payment.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah