SUSPENDED ACCOUNT

MY MOTHER HAS 2 DSTV ACCOUNTS AND SHE PAYS MORE THAN HER MONTHLY INSTALLMENT EACH MONTH SINCE THE FIRST OF JANUARY 2016 HER ONE ACCOUNT HAS BEEN SUSPENDED FOUR TIMES. EACH TIME SHE PHONES AND THEN THEY SEE THAT IT IS THEIR FAULT AND THEN THEY RECONNECT THE DSTV THIS MORNING HER ACCOUNT WAS SUSPENDED ONCE AGAIN. SHE WANTS TO CANCEL BOTH HER SUBSCRIPTIONS BECAUSE SHE IS SPENDING SO MUCH TIME TRYING TO CLEAR UP MUTLICHOICE'S MISTAKES.