suspended account

My name is Junior I have subscribed to Date for a few year now and always paid my account on time. I paid my compact subscription on the 25th Dec via Nedbank Eft my billing and it went off my account on the 28th Dec. My service were disconnected on the 28th I called the call centre and spoke to Paul he advised I must send proof to enquiries which I did and I even went on Facebook Dutch for assistance which the consultant told me to do the same. My complaint is that I have paid however my services are disconnected and am not getting a any response instate am send a different reference when I ask about the initial reference. These are my references *** ,& *** <br> all I want is for my services to be re connected it's been 8 days now and they want to charge me more. Please I need help <br> it's the school holidays and my kids are home this is a huge inconvenience. Just find my payment you have all the references please.