Suspended Account

Ive been having trouble with dstv disconnecting my services (suspend) for the last year. I went over to the payment plan in august 2016, debit order set up. They debited my account wrong the first month, my innitial installment for a premium package plus my payment plan amount. I called and explained this to the call centre. We stopped the debit order and i would then pay cash from there. From there i make my payments via eft every month. If i pay my account the next day they disconnect my services i call in send through proof of payment and they reconnect. In june 2017 they disconnected again like every other month an i followed the same steps only to be told my account is in arrears of R9730. I emailed through all my proof of payments done from 2015 to date. They assured me the account is now up to date. Since then the same thing happens. Now they have disconnected my services and refuse to reconnect if i don't, yet again, send through proof of payment. I went to a rustenburg accredited centre and was told i have to drive through to joburg to go find out how we settle this.

And as ive read the reviews on here i can relate to every single one of you who has been going through the paying and your account gets suspended.

Dstv, if you can not employ people who can actually do the job why run promos that your company can not live up to?

I will not resend every single proof of payment again to be told next month i need to do it again. You've received it more than 16 times already. Someone needs to start doing their job otherwise i wont be the last one not using your services any longer