Suspended Account

Good day,<br> <br> I am a valued multichoice customer but multichoice is not loyal at all. I have called your customer service on the 14th of August 2015 to schedule a downgrade which was not done, then i called again on the 25th of August 2015 nothing was done again on the 26th of August 2015 i was told to wait for 15 mins for the downgrade but nothing and this morning my account was suspended.<br> <br> I called this morning and spoke to Lucky who didnt bother to assist me because i was angry and I have all the right to be angry due to poor service. I called again and spoke to Oliphant who asked me to send a proof of payment and i did. I am puzzled because you are saying a payment reflect within 15 mins and your email address is linked to my bank account when i make a payment it sends a proof of payment.<br> <br> Multichoice, Please reconnect my services immediately.