ME
Mariette E
1 reviews | Active since Oct 2011
14 Dec 2019, 10:44
Suspend without explanation, statament or warning
Dstv likes to cut my services without any warning for non-payment of amounts that I am never made aware of. On 26 Nov I paid the amount due (according to your app) and on 13 Nov I receive an sms advising that my account has been suspended due to a small amount owed. Am I supposed to check the app daily for outstanding amounts. You LOVE sending marketing emails daily, yet you are unable to send even one sms warning of amounts outstanding. First I hear of it is when my account has been suspended. I should pay just over a hundred to be reconnected but on the dstv app it conveniently shows to amount for next month of over nine hundred. How can I tell what I am paying for? Please send me details of what the hundred is for and why it has suddenly become due since 26 November? I AM SO SICK OF DSTV! I will not reconnect again if you suspended without warning again. Netflix is in my future for sure.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
16 Dec 2019, 09:35 Dear Mariette E,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Dec 2019, 09:35
Official
Dear Mariette E,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Dec 2019, 16:23Dear Mariette,
On behalf of MultiChoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused.
Kindly note, our records show that you have been contacted and your account reconciled. We therefore trust that your concerns have been dealt with to your satisfaction.
However, should this not be the case, kindly contact us at ***
Kind regards,
Dstv: Hello Peter Team
On behalf of MultiChoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused.
Kindly note, our records show that you have been contacted and your account reconciled. We therefore trust that your concerns have been dealt with to your satisfaction.
However, should this not be the case, kindly contact us at ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Dec 2019, 16:23
Official
Dear Mariette,
On behalf of MultiChoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused.
Kindly note, our records show that you have been contacted and your account reconciled. We therefore trust that your concerns have been dealt with to your satisfaction.
However, should this not be the case, kindly contact us at ***
Kind regards,
Dstv: Hello Peter Team
On behalf of MultiChoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused.
Kindly note, our records show that you have been contacted and your account reconciled. We therefore trust that your concerns have been dealt with to your satisfaction.
However, should this not be the case, kindly contact us at ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
ME
Mariette E's updateReviewer Update
17 Dec 2019, 21:15Absolutely not!! You have not addressed my concerns AT ALL!! In fact, the person contacted me regarding ANOTHER issue that I have with Multichoice. For that I will still write a Hello Peter review. In the meantime, please respond to my complaint.
1. Why did I get a message saying my account is suspended (when I didn’t owe money)
2. Why do I not get ANY communication asking me to pay money before suspended my services?
3. How am I supposed to know what I owe? The app shows R900 one day and R700 the next, when I in fact owe nothing. Please explain.
4. What makes you think my issue “has been resolved to my satisfaction”? Have you actually read my complaint at all and compared it to the reason the person contacted me? No, because I had two very different problems!
5. What are you going to do differently from now on in regards to billing and cutting my account without warning?
1. Why did I get a message saying my account is suspended (when I didn’t owe money)
2. Why do I not get ANY communication asking me to pay money before suspended my services?
3. How am I supposed to know what I owe? The app shows R900 one day and R700 the next, when I in fact owe nothing. Please explain.
4. What makes you think my issue “has been resolved to my satisfaction”? Have you actually read my complaint at all and compared it to the reason the person contacted me? No, because I had two very different problems!
5. What are you going to do differently from now on in regards to billing and cutting my account without warning?
ME
Mariette E's update17 Dec 2019, 21:15
Reviewer Update
Absolutely not!! You have not addressed my concerns AT ALL!! In fact, the person contacted me regarding ANOTHER issue that I have with Multichoice. For that I will still write a Hello Peter review. In the meantime, please respond to my complaint.
1. Why did I get a message saying my account is suspended (when I didn’t owe money)
2. Why do I not get ANY communication asking me to pay money before suspended my services?
3. How am I supposed to know what I owe? The app shows R900 one day and R700 the next, when I in fact owe nothing. Please explain.
4. What makes you think my issue “has been resolved to my satisfaction”? Have you actually read my complaint at all and compared it to the reason the person contacted me? No, because I had two very different problems!
5. What are you going to do differently from now on in regards to billing and cutting my account without warning?
1. Why did I get a message saying my account is suspended (when I didn’t owe money)
2. Why do I not get ANY communication asking me to pay money before suspended my services?
3. How am I supposed to know what I owe? The app shows R900 one day and R700 the next, when I in fact owe nothing. Please explain.
4. What makes you think my issue “has been resolved to my satisfaction”? Have you actually read my complaint at all and compared it to the reason the person contacted me? No, because I had two very different problems!
5. What are you going to do differently from now on in regards to billing and cutting my account without warning?
ME
Mariette E's updateReviewer Update
17 Dec 2019, 21:16Please stop replying privately. It is a cop out for not doing your job
ME
Mariette E's update17 Dec 2019, 21:16
Reviewer Update
Please stop replying privately. It is a cop out for not doing your job
DStv (MultiChoice)'s replyOfficial
19 Dec 2019, 09:28Dear Mariette,
Kindly note, attempts to get in touch with you have not been successful. Please advise on a convenient time to get in touch you, or alternatively contact us on ***
Kind regards, Dstv: Hello Peter Team
Kindly note, attempts to get in touch with you have not been successful. Please advise on a convenient time to get in touch you, or alternatively contact us on ***
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Dec 2019, 09:28
Official
Dear Mariette,
Kindly note, attempts to get in touch with you have not been successful. Please advise on a convenient time to get in touch you, or alternatively contact us on ***
Kind regards, Dstv: Hello Peter Team
Kindly note, attempts to get in touch with you have not been successful. Please advise on a convenient time to get in touch you, or alternatively contact us on ***
Kind regards, Dstv: Hello Peter Team
Best regards,
ME
Mariette E's updateReviewer Update
28 Dec 2019, 23:04Hi There
I have been away on holiday. You can contact me during business hours. If I do not answer, please try again a few hours later.
I have been away on holiday. You can contact me during business hours. If I do not answer, please try again a few hours later.
ME
Mariette E's update28 Dec 2019, 23:04
Reviewer Update
Hi There
I have been away on holiday. You can contact me during business hours. If I do not answer, please try again a few hours later.
I have been away on holiday. You can contact me during business hours. If I do not answer, please try again a few hours later.