Suspend my services 3 times a week now for there automated sysytem

I had a complaint in July 2015 and they awarded me discount of R259. Since then I received sms's stating that I am in arrears, I have phoned them to clear this up several times just to be assured that my account is not in arrears and should ignore the sms because of the automated system. Now my dstv services get switched off and a connection fee is added every time. I spoke to Tebogo and he said he will switch it on but thinks they will suspend it again, why didnt he follow up to stop it from being suspended? The next time I spoke to Dumisani that asked me for the statement where I was refunded, he has the system in front of him or doesn't he know his job? I then spoke to Thabang the team leader, on Tuesday, who said he would sort it out only to be suspended again on Sunday. After another call (this is running into hours on my cellphone by now) they switched it on again on Sunday just to receive a sms Monday that my services are being suspended again. You can now again issue a refund for the times that my dstv services was suspended and maybe after 2 years we can have the same fight!