1 reviews | Active since Jul 2017

03 Jul 2017, 19:39

SURPRISE FROM DSTV!!!!!

<p>After choosing the dstv explorer price lock package, i have been having nothing but problems with Dstv! Each time i call in to a call center i get a different story. Last week my balance was zero and my account was up to date. Tonight my account gets debited for R1900

0
Replies (7)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jul 2017, 08:13
Official

Dear Melissa

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jul 2017, 11:56
Official

Good day Melissa

We apologise for the inconvenience caused. We have referred this query to the Price- Lock team to assist further.

We'll follow up with the team and provide feedback as soon as we receive it.

Thank you

Girly

Best regards,

's update17 Jul 2017, 10:04
Reviewer Update

Girly

I still have not recieved any feedback

You said 3 days and im still waiting!!!!!!!!!

's update17 Jul 2017, 10:10
Reviewer Update

How is it possible that they saying you did not capture it!!!!!!!!! This is horrible service from you people. What a *******. You quick to take my money but when you need to repay then it takes R200 worth of airtime trying to explain to 3 different people whats suppose to happen!!!!!! Because you dont know how to do your job!

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Jul 2017, 17:11
Official

Good day Melissa Masters

Apologies for the delay and the inconvenience this has caused. A refund has been processed, funds should reflect into your bank account by tomorrow.

Regards

Girly

Best regards,

's update18 Jul 2017, 17:33
Reviewer Update

Lets hope!

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jul 2017, 12:12
Official

Good day Melissa

We confirm that a refund has been paid.

Feel free to write to us , should you need further help.

Warm regards

Girly

Best regards,