Support - what support?

I had a very simply question - I needed to download the DSTV Now app on my ipad but something went wrong when I opened it (time and again it stated that there was an error as I had no account).<br> I phoned the call centre and spoke to three different agents (having to repeat the conversation every time) but nobody could help. I obviously have a Premium account but nobody can explain the 'system error' that I kept receiving. In the end they referred me to the live chat forum