Superb service - Lungi Boxoffice Live Chat

<p>I wasn't able to thank Lungi online as I logged out to confirm that my account was fixed. But in summary, since Monday 27 March, I noticed that my Smart Card was no longer linked to my online profile, I chatted to a person on the live chat for Self Service, and she said there was a technical fault and to try again in 24 hours.</p> <p>On the weekend, I checked and it was still not working.</p> <p>I called the Call Center, and they couldn't help</p> <p>I then tried to get through on the self-service chat and the chat was not available.</p> <p>I then tried the Call Center again and they said I needed to speak to self-service on live chat.</p> <p>I then insisted on speaking to a manager and I spoke to a lady named Bettie who promised to get it sorted that same day (Saturday) - needless today - this did not happen.</p> <p> </p> <p>This morning I logged into Box Office, and still there was no smart-card and every time I try and add it, it tells me that it had already been linked to a different profile (I don't have another profile), I've been using the profile in question for over 3 years now. </p> <p> </p> <p>Then, I contacted the Box Office live chat, and got to work with Lungi... in 2 minutes, he sorted everything out!! If it wasn't for Lungi at Box Office Live chat, this review would have been disastrous! Now if the rest of the DSTV support people could be like him, you'll probably find a lot more happy customers!</p> <p> </p> <p>Thank you Lungi!!</p>