Super Frustrated!

I have been a DSTV premium subscriber since 2004 and never missed a payment. From the beginning of March 2023, DSTV started, blocking viewing and reason given was my account is in arrears. I then contacted DSTV and asked them to investigate, even provided proof of payment. 2 days later, I called their contact centre and they confirmed their system duplicated my eft payment made on 28 March 2023 then reversed it. They assured me that the issue has been resolved and confirmed that my account is not in arrears. Since then their system blocks my account every second day and have been on lengthy calls with them trying to unblock my account. I get different versions of truth everytime I speak to their consultants. Im even tired of calling their contact center. I was even promised that their finance department will call but didnt happen. I feel Im being pushed to cancel my subscription. Even now as Im writing this review, my account is blocked.