Super ****ed, I need answers from Dstv

I requested to downgrade then downgrade didn't happen and debit order tried to collect R1115 but bounced. So I paid R700 and I was disconnected. So I asked how much I must pay in order to get my services reconnected instead of R400 plus recon fee, I was told I need to pay R893. Is the recon fee R500 now!!!!! I asked no response. Requested to speak to a manager still no response.