JM
Johan M
1 reviews | Active since Mar 2021
27 Jul 2023, 15:36
super bad service from Multichoice
I'm trying to get hold of a 'mysterious' department at Multichoice, also referred to as the 'escalated relevant department' that handles new contracts and special deals done via the phone like on 'black fridays' - I signed up for a 'specail deal' in 2021 that is suppose to run for 24months and up until today i have not received any written email document from Multichoice - and best of all none of my attempts to reach this department via any of their 'contact us channels' has not been successful at all.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
27 Jul 2023, 15:40Hi Johan Malan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jul 2023, 15:40
Official
Hi Johan Malan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
JM
Johan M's updateReviewer Update
27 Jul 2023, 17:02awaiting your feedback
JM
Johan M's update27 Jul 2023, 17:02
Reviewer Update
awaiting your feedback
DStv (MultiChoice)'s replyOfficial
01 Aug 2023, 12:09Hi Johan,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, we confirmed that the channels has been disconnected as of the 01 August 2023.
I also confirmed that I've processed a refund to your bank account amount of R119.00 that was debited on 01 August 2023.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, we confirmed that the channels has been disconnected as of the 01 August 2023.
I also confirmed that I've processed a refund to your bank account amount of R119.00 that was debited on 01 August 2023.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Aug 2023, 12:09
Official
Hi Johan,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, we confirmed that the channels has been disconnected as of the 01 August 2023.
I also confirmed that I've processed a refund to your bank account amount of R119.00 that was debited on 01 August 2023.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, we confirmed that the channels has been disconnected as of the 01 August 2023.
I also confirmed that I've processed a refund to your bank account amount of R119.00 that was debited on 01 August 2023.
Kind Regards,
DStv: Hello Peter Team
Best regards,