SUPER BAD SERVICE

PLEASE WILL SOMEBODY IN THE PRICE LOCK DIV ANSWER THE CALL Sick of listening to that stupid music, my account is in credit and tells me its active when I call but it has an E16 message I can not clear IT, YOUR WHATSAPP SAYS IT CANT reset because its active the SSID system says it can't reconnect because I'm active, your website says it can't reconnect because its an Explora 3 and nobody on your customer service side can help they tell me to call Price Lock but, yesterday everybody was offline today nobody is answering after 40 mins on hold I gave up.