Super Bad Service
I am very unhappy with how your company is operating , I have just paid R200 into my DSTV account on the 26th of April and my DSTV was reconnected but today it was disconnected again. The last time I paid they told me that I got the wrong balance as I did SMS DSTV self service number and I got the minimum amount to pay and I paid but still they told me I am still to pay R149 on top of R200 I have already paid . this disconnection thing that you guys keep on doing without even communicating with your clients is not good and again you charge us to reconnect . I want my DSTV account to be reconnected now now and please give me the correct amount to pay as this SMS thing of yours give wrong information or else I will have to close the account .
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
16 May 2016, 06:10Dear Mrs L Dhlaminiuntil
Thank you for taking the time to contact us. We’ve checked your account and confirm that on 23\3\2016 your account had an overdue amount of R149.00, however on the 26th April 2016 you made the payment amount of R200.00 your account was left with a credit amount of R51.00 on that day.
Your Family package was activated on the 26\4\2016 and charged with the amount of R36.50 for service until 30\4\2016 and re-connection fee of R50.00, there was and amount of R35.50 payable on the account. Please be advised your service were disconnected and charged with R50.00 reconnection fee and subscription fees for the amount of R36.50 for service from 5\5\2016 until 9\5\2016. Currently your account are disconnected and reflects and overdue amount R122.00.
Regards
Nesta
DStv (MultiChoice)'s reply16 May 2016, 06:10
Official
Dear Mrs L Dhlaminiuntil
Thank you for taking the time to contact us. We’ve checked your account and confirm that on 23\3\2016 your account had an overdue amount of R149.00, however on the 26th April 2016 you made the payment amount of R200.00 your account was left with a credit amount of R51.00 on that day.
Your Family package was activated on the 26\4\2016 and charged with the amount of R36.50 for service until 30\4\2016 and re-connection fee of R50.00, there was and amount of R35.50 payable on the account. Please be advised your service were disconnected and charged with R50.00 reconnection fee and subscription fees for the amount of R36.50 for service from 5\5\2016 until 9\5\2016. Currently your account are disconnected and reflects and overdue amount R122.00.
Regards
Nesta
DStv (MultiChoice)'s replyOfficial
16 May 2016, 06:10Dear Mrs L Dhlaminiuntil
Thank you for taking the time to contact us. We’ve checked your account and confirm that on 23\3\2016 your account had an overdue amount of R149.00, however on the 26th April 2016 you made the payment amount of R200.00 your account was left with a credit amount of R51.00 on that day.
Your Family package was activated on the 26\4\2016 and charged with the amount of R36.50 for service until 30\4\2016 and re-connection fee of R50.00, there was and amount of R35.50 payable on the account. Please be advised your service were disconnected and charged with R50.00 reconnection fee and subscription fees for the amount of R36.50 for service from 5\5\2016 until 9\5\2016. Currently your account are disconnected and reflects and overdue amount R122.00.
Regards
Nesta
DStv (MultiChoice)'s reply16 May 2016, 06:10
Official
Dear Mrs L Dhlaminiuntil
Thank you for taking the time to contact us. We’ve checked your account and confirm that on 23\3\2016 your account had an overdue amount of R149.00, however on the 26th April 2016 you made the payment amount of R200.00 your account was left with a credit amount of R51.00 on that day.
Your Family package was activated on the 26\4\2016 and charged with the amount of R36.50 for service until 30\4\2016 and re-connection fee of R50.00, there was and amount of R35.50 payable on the account. Please be advised your service were disconnected and charged with R50.00 reconnection fee and subscription fees for the amount of R36.50 for service from 5\5\2016 until 9\5\2016. Currently your account are disconnected and reflects and overdue amount R122.00.
Regards
Nesta
DStv (MultiChoice)'s replyOfficial
16 May 2016, 06:10Dear Mrs L Dhlaminiuntil
Thank you for taking the time to contact us. We’ve checked your account and confirm that on 23\3\2016 your account had an overdue amount of R149.00, however on the 26th April 2016 you made the payment amount of R200.00 your account was left with a credit amount of R51.00 on that day.
Your Family package was activated on the 26\4\2016 and charged with the amount of R36.50 for service until 30\4\2016 and re-connection fee of R50.00, there was and amount of R35.50 payable on the account. Please be advised your service were disconnected and charged with R50.00 reconnection fee and subscription fees for the amount of R36.50 for service from 5\5\2016 until 9\5\2016. Currently your account are disconnected and reflects and overdue amount R122.00.
Regards
Nesta
DStv (MultiChoice)'s reply16 May 2016, 06:10
Official
Dear Mrs L Dhlaminiuntil
Thank you for taking the time to contact us. We’ve checked your account and confirm that on 23\3\2016 your account had an overdue amount of R149.00, however on the 26th April 2016 you made the payment amount of R200.00 your account was left with a credit amount of R51.00 on that day.
Your Family package was activated on the 26\4\2016 and charged with the amount of R36.50 for service until 30\4\2016 and re-connection fee of R50.00, there was and amount of R35.50 payable on the account. Please be advised your service were disconnected and charged with R50.00 reconnection fee and subscription fees for the amount of R36.50 for service from 5\5\2016 until 9\5\2016. Currently your account are disconnected and reflects and overdue amount R122.00.
Regards
Nesta