CB
Cherike B
1 reviews | Active since Dec 2013
25 Oct 2015, 00:16
Summons
We had the same experience as all the other complaints. We also rented vast amounts of money to our monthly rentals. I as Adv HW Botes are in the process of demanding payment from Multi Choice. I am going to take them to court, since they are adamant that my payments do not reflect on their system from Standard Bank and that their supervisors will call me back. Promises and promises, but no result! I am fed up with this and will get my money back. The Call Center told me that I must phone my bank and get the monies reversed since they are not responsible, this is the end<br> <br> Adv HW Botes
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Nov 2015, 11:47Hello cherike,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We confirm that payment paid in on the 26 October 2015 of R300.00 is reflecting on your Box Office account. Your Box office account is currently reflecting a credit balance of R449.00.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We confirm that payment paid in on the 26 October 2015 of R300.00 is reflecting on your Box Office account. Your Box office account is currently reflecting a credit balance of R449.00.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply04 Nov 2015, 11:47
Official
Hello cherike,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We confirm that payment paid in on the 26 October 2015 of R300.00 is reflecting on your Box Office account. Your Box office account is currently reflecting a credit balance of R449.00.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We confirm that payment paid in on the 26 October 2015 of R300.00 is reflecting on your Box Office account. Your Box office account is currently reflecting a credit balance of R449.00.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,