DR
Danny R
1 reviews | Active since Jun 2020
15 Feb 2021, 14:22
Suggestion for dstv
I would like to place an order for the DSTV premium 24 month package with the ultra decoder. I sent through an SMS and also called ***. I received a call-back on the 12 February but before I could answer the phone, the caller had hang-up. I followed up on 13 February and was told that I should await a call-back (during weekdays). I would like to offer a suggestion to DSTV to allow orders to be placed online rather than to await call-backs.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Feb 2021, 16:33Hi Danny R,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply15 Feb 2021, 16:33
Official
Hi Danny R,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DR
Danny R's updateReviewer Update
18 Feb 2021, 09:07Following on the complaint on 13 February 2021, I received a call from Multichoice and was informed that I would get a call-back from the pricelock department on the 15 February 2021 or latest by 16 February 2021 to rectify the blotched order from 27 November 2020. I was given a reference number ***9i258. Previous to that there were numberous followups:
on 12 February 2021 I received reference number ***9i247 from Theodora
on 11 February 2021 I received case number ***1
on 29 December 2020 I received case number ***0
on 16 December I received case number ***1
Until today, 18 February, I have not received a call-back from the pricelock department. I called the customer care line on 17 February 2021 and enquired on reason the reason for not getting the call-back from the pricelock department. I was told that the matter would be passed on to the pricelock department who would contact me. I was given reference number ***i263 by Jonas. I enquired if I could contact the pricelock department. I was informed that is not possible and that I should wait for the callback.
It is disappointing to wait for days and months for the callback from dstv Multichoice pricelock department. DSTV, please can you assist. I have given you my cellphone number, landline number and an alternate cellphone number. I will post an update to this message.
on 12 February 2021 I received reference number ***9i247 from Theodora
on 11 February 2021 I received case number ***1
on 29 December 2020 I received case number ***0
on 16 December I received case number ***1
Until today, 18 February, I have not received a call-back from the pricelock department. I called the customer care line on 17 February 2021 and enquired on reason the reason for not getting the call-back from the pricelock department. I was told that the matter would be passed on to the pricelock department who would contact me. I was given reference number ***i263 by Jonas. I enquired if I could contact the pricelock department. I was informed that is not possible and that I should wait for the callback.
It is disappointing to wait for days and months for the callback from dstv Multichoice pricelock department. DSTV, please can you assist. I have given you my cellphone number, landline number and an alternate cellphone number. I will post an update to this message.
DR
Danny R's update18 Feb 2021, 09:07
Reviewer Update
Following on the complaint on 13 February 2021, I received a call from Multichoice and was informed that I would get a call-back from the pricelock department on the 15 February 2021 or latest by 16 February 2021 to rectify the blotched order from 27 November 2020. I was given a reference number ***9i258. Previous to that there were numberous followups:
on 12 February 2021 I received reference number ***9i247 from Theodora
on 11 February 2021 I received case number ***1
on 29 December 2020 I received case number ***0
on 16 December I received case number ***1
Until today, 18 February, I have not received a call-back from the pricelock department. I called the customer care line on 17 February 2021 and enquired on reason the reason for not getting the call-back from the pricelock department. I was told that the matter would be passed on to the pricelock department who would contact me. I was given reference number ***i263 by Jonas. I enquired if I could contact the pricelock department. I was informed that is not possible and that I should wait for the callback.
It is disappointing to wait for days and months for the callback from dstv Multichoice pricelock department. DSTV, please can you assist. I have given you my cellphone number, landline number and an alternate cellphone number. I will post an update to this message.
on 12 February 2021 I received reference number ***9i247 from Theodora
on 11 February 2021 I received case number ***1
on 29 December 2020 I received case number ***0
on 16 December I received case number ***1
Until today, 18 February, I have not received a call-back from the pricelock department. I called the customer care line on 17 February 2021 and enquired on reason the reason for not getting the call-back from the pricelock department. I was told that the matter would be passed on to the pricelock department who would contact me. I was given reference number ***i263 by Jonas. I enquired if I could contact the pricelock department. I was informed that is not possible and that I should wait for the callback.
It is disappointing to wait for days and months for the callback from dstv Multichoice pricelock department. DSTV, please can you assist. I have given you my cellphone number, landline number and an alternate cellphone number. I will post an update to this message.