Suddenly my premium account is no longer premium?
I have been watching Watchmen on CatchUp using my laptop. This was working until last week, when I got the message: "Sorry, this channel is not available on your package". I went on to "Live Chat". Explained the situation. After some messing around and logging out and back in again, the situation remained unchanged. The session ended, with me being told the issue was being escalated. I received an email with the log of the session, 2020-01-19, asking if the situation had been resolved. I responded immediately saying it had not been resolved. Four days later, no follow up, no feedback, no resolution.
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
23 Jan 2020, 20:21Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Jan 2020, 20:21
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
's updateReviewer Update
24 Jan 2020, 16:59Situation is now even worse. Weird bouquet of channels now shows and none of them are accessible.
's update24 Jan 2020, 16:59
Reviewer Update
Situation is now even worse. Weird bouquet of channels now shows and none of them are accessible.
's updateReviewer Update
27 Jan 2020, 10:10It is now 7 days since my issue was first reported and no progress has been made.
's update27 Jan 2020, 10:10
Reviewer Update
It is now 7 days since my issue was first reported and no progress has been made.