SUDDENLY BILLED FOR AN ACCOUNT CANCELLED IN 2019!

My elderly mother called the call centre and cancelled her sub to DSTV on October 2019 as she was leaving the country (REF I308), on 30th October her services were turned off as requested. April 2021 she is hounded by a collections agency for a DSTV bill of R4946.75 which she was never made aware of prior.

DSTV have come back with 4 different versions of why she has been billed without notice , and have yet to provide answers to why she was never contacted before, and have been unable to provide me with a call recording to prove what was advised

1- first the bill was because she didn’t mail the cancelation in writing after speaking with the call centre , 2- second we are told the "price lock" was in place and apparently (not yet proven)discussed with my mother and that the billing was advised , 3-Third- they’re saying cancellation automatically kicked in because they did not receive payment for 3 months(Mrs Van der linden was not contacted once regarding any outstanding payments and the cancellation was not automatic is was requested!) 4- most recent reply is that they have credited Nov19-Jan21 but that the rest is still due?

ZERO feedback on logical questions about why she was never contact , and no recordings have been sent thus far .

I am disgusted at how she has been treated and spoken to by the collections agent , and truly appalled at the incompetence and lack of effort in resolving this matter , if I had not taken over the conversation on behalf of my mother DSTV would still be trying to take advantage of her!