1 reviews | Active since Dec 2017
Sudden hidden costs
My 2 year explora price lock plan ended beginning Dec. I phoned multichoice to confirm that the contract has ended and they gave me the amount that will be due for premium package that will be debited end of dec. Now suddenly they came up with a extra amount of R258 that is due because the contract ended. Why? What is this for if my payments was always on time and why was no mention of this ever made previously? Is this to fund their december bonusses? I'm done with dstv. They're prices are high enough without them having to ***** extra...very unhappy
Dear Madaleen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Madaleen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Good day Rev Madaleen
It was not possible to get hold of you today and discuss your query telephonically.
The reason for calling was to get clarity regarding your DStv service. Please contact us on *** in case the service should be cancelled. The service will be scheduled for cancellation on 03 January 2018.
Regarding the insurance, kindly contact the insurance team on *** for cancellation. Our insurance team operate Monday to Friday from 08h00 to 17h00, public holidays excluded.
Also, you'll be pleased to know that the account has been manually adjusted and now on the zero balance.
I apologise for the inconvenience caused regarding your account.
Thank you for your continuous support.
Kind regards
Dinah
Good day Rev Madaleen
It was not possible to get hold of you today and discuss your query telephonically.
The reason for calling was to get clarity regarding your DStv service. Please contact us on *** in case the service should be cancelled. The service will be scheduled for cancellation on 03 January 2018.
Regarding the insurance, kindly contact the insurance team on *** for cancellation. Our insurance team operate Monday to Friday from 08h00 to 17h00, public holidays excluded.
Also, you'll be pleased to know that the account has been manually adjusted and now on the zero balance.
I apologise for the inconvenience caused regarding your account.
Thank you for your continuous support.
Kind regards
Dinah
Good day Rev Madaleen
I apologise for the mis-communication and the inconvenience caused.
As per the feedback received from the finance team, the account could not be adjusted. Our records show that the Premium service for the Price lock plan account was charged for R699.00 (for Premium package) and R80.00 (for recording functionality) which is the old monthly subscription.
When the Price Lock account was cancelled. The Premium service was charged on the current monthly subscription (R789.00) and (R85.00). For this reason, the pro rata balance charged of R124.00 is due for payment to keep the service active till 02 January 2018.
I also would like to confirm that the service is scheduled for cancellation effective on 03 January 2018.
Thank you for taking the time to contact us.
Kind regards
Dinah
Good day Rev Madaleen
I apologise for the mis-communication and the inconvenience caused.
As per the feedback received from the finance team, the account could not be adjusted. Our records show that the Premium service for the Price lock plan account was charged for R699.00 (for Premium package) and R80.00 (for recording functionality) which is the old monthly subscription.
When the Price Lock account was cancelled. The Premium service was charged on the current monthly subscription (R789.00) and (R85.00). For this reason, the pro rata balance charged of R124.00 is due for payment to keep the service active till 02 January 2018.
I also would like to confirm that the service is scheduled for cancellation effective on 03 January 2018.
Thank you for taking the time to contact us.
Kind regards
Dinah