SUCKS!!

<p>It is incredibly frustrating to be paying for a service you are NOT receiving!!!! -- every month!!</p> <p> </p> <p>We installed the DsTV explora, and throughout the year experienced many different problems with the system. THe most recent problem (going on for a few months now) is the harddrive showing error - this error results in the catch-up and box-office not being available, as well this harddrive error means that all recordings on the watchlist are unavailable! WHy do we have this??? This is apparently not a unique problem- it is quite often that we hear stories of people experiencing this. </p> <p> </p> <p>To top it off- DsTV cannot- or do not help! When we call the only options available once you enter your smart card id is to subscribe for 24 months (NO THANK YOU- I OBVIOUSLY ALREADY HAVE THE SERVICE IF I ENTERED MY CARD ID), to buy the explora (ALREADY DID) or to subscribe to the gold something. REally?! No help, no consultants, no care-- that is DsTV's customer service motto... oh wait-- and self-service... What a farce, self service that only tells you 99 % of the problem is lighting and electrical spikes... We have the lighting/search protector on the plug.</p> <p> </p> <p>Thank you DsTV for delivering a phenominal service and really truly having high standard of products---- you really brought our family closer together just like your adds.... (Incase you coulnd't detect the sarcasm dripping in that statement--- THANKS FOR NOTHING but SUCKY service and SUCKY products)...</p> <p> </p> <p>Yours truly, </p> <p>Rene</p> <p> </p> <p> </p>