CG
Christiaan G
1 reviews | Active since Mar 2009
17 Apr 2016, 08:52
Sucking you dry
I missed a D/O end of March (my mistake). I then did an online payment to fix this. But not enough. Now they want a further R50 + R329 + R93 + R93 and with NO credit for the time that the service was not working. I am CONVINCED this is **************** but that happens without any competition. I tried to contact them through their online portal - NO RESPONSE . I challenge you to come up with a plausible excuse for such business ethics. (interesting enough, I found out some time ago my acc info was leaked so someone in Kenya could connect and what on my behalf on DSTV Now - what a hassle to get that sorted out!).
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Apr 2016, 09:44Hello cfg,
Please note that as per our telephonic discussion the query has been resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels (touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Please note that as per our telephonic discussion the query has been resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels (touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,
DStv (MultiChoice)'s reply18 Apr 2016, 09:44
Official
Hello cfg,
Please note that as per our telephonic discussion the query has been resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels (touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Please note that as per our telephonic discussion the query has been resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels (touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,