such shocking service

why WHY are you so useless!!? 2 different phone calls at more than 20min each and you still cant get my new explorer 3 working.... WHY !! 40minutes of my own airtime, 2 hours and i still dont have dstv to watch !!!? what is going on there!!! every month is a problem. my explorer went faulty, i go to makro buy a new one and 40minutes of phonecalls and 2 hours of waiting because "everyone" is escalating the problem and i still dont have dstv to watch !! shocking shocking service...... month to month contract maybe its time to just stop paying !!!