Such a terrible terrible experience!!!

I couldn't afford DStv, and cancelled years ago, however a family member was called to participate on the current MasterChef, and we needed MNET to watch it. This required getting DSTV Premium again. DSTV as running a special - Get 3 months for the price of R699, so knowing I couldnt really afford it, I learnt that I could share my account with my parents and we could each pay half. Moreover, DSTV advertise that if you have the Premium package, you can subscribe to Showmax free. This seemed feasible and I subscribed on Saturday 19 February 2022. Instead of charging me a month outright, DSTV then prorata'd my first month and the amount came to R216.94. I used the card payment facility on the website and it kept bombing out. I did this 3 times before realising that actually, it had deducted the money each time, but the website showed I still had an outstanding balance. I then phoned Multichoice and they advised me that it was a bank error, and they redid my quote and app**** a further discount and I paid by QR code off the website and it worked. We went to the bank, and Capitec said that DSTV had claimed the money and that we would need to ask DSTV to release the 3 R216.24 payments. I then spoke to Multichoice again, and they said I would need to travel to N1 City (70km away) to get them to resolve it. In the meantime, I was struggling with my app as it gave me a black screen when I wanted to watch Live TV, and I couldn't link Showmax to my premium account as well. I got to Multichoice and was served by Will. Will addressed my issues in the following ways : Account - Nope, not on our system. Bank problem, not our problem. Showmax - Nope, you dont get it on Premium Streaming, only on Premium (although in my quote and all advertising I was told I could link my premium account to Showmax free), and tried to upsell Explora Ultra at R900. App not working - I had taken my device. He wasnt interested in looking at my device Just told me that the app was not working properly and that he would send a message to someone to fix it. I left DSTV feeling exacerbated. I managed to figure out that if I unplugged my media box and plugged it in when I want to watch DSTV, it worked fine. The app issue is still there though, but I can work around it. Being the new month and having been paid on the last day of each month, I was ready to pay my first full month's subscription today, only to find that it wasn't for R699, but R824.67! So I did not get my 3 months discount as promised. Nevertheless, I paid it. STRAIGHT AWAY I got another bill for R801.37 and I still dont have access to DSTV as the system says I need to pay that to get switched on!

I have had such a terrible experience with DStv and would like to cancel. As it is, Multichoice made this horrible rule that now they will prevent people sharing the account from 23 March, which means that I would never be able to afford it in any case. Such shortsightedness from Multichoice. Instead of having 1 account that pays, they would rather have no account in the effort of getting 2 accounts!

1. Where are my 3 payments of R216.24? And why have they not been allocated to my account like they should have been. 2. Why advertise that one gets Showmax free on a Premium account (its on the premium streaming pages). 3. Why have you not honoured your 3 month subscribing deal? 4. The app is still broken!!!