1 reviews | Active since Oct 2016
SUBSTANDARD! DISGRACEFUL & APPALLING CUSTOMER SERVICE
<p>SINCE THE PRICE LOCK I HAVE HAD SO MANY ISSUES!</p> <p>TODAY I FIND OUT THAT THE DSTV ONCE AGAIN HAS BEEN DISCONTECTED!</p> <p>1. *********** STAFF DID NOT CANCEL THE DECODER AS I HAD INSTRUCTED WHEN I RECEIVED THE EXPLORER,</p> <p>2. BILLING DEPARTMENT HAS BEEN CHARGING ME FOR TWO DECODERS AND SERVICES WHICH I DID NOT AUTHORIZE!</p> <p>3. THE CREDIT ON MY DSTV ACCOUNT HAS BEEN DISAPPEARED!</p> <p> </p> <p>ONCE AGAIN I HAD TO CALL INTO THE CALL CENTRE AND SPEAK TO YOUR STAFF WHO DO NOT WANT TO ASSIT ANYONE BUT RATHER DROP THE CALL!!! RECEPTION PERSON ACTED LIKE SHE COULD NOT HEAR ME & THEREAFTER HELD THE CALL FOR SEVERAL MINUTES BEFORE EVENTUALLY TRANSFERRING!</p> <p>MSIZE NKABINKE NEEDS SOME SERIOUS TRAINING, INCORRECT INFORMATION & A WASTE OF MY TIME!!</p> <p> </p> <p>HOWEVER FINALLY AFTER SEVERAL TWO HOURS SOMEONE FINALLY MANAGED TO ASSIST ME!!! NAUME SHLABA!!!</p> <p> </p> <p>SO NOW I HAVE PAID AND THERE IS A CREDIT ON THE ACCOUNT BUT I NEED TO WAIT FOR 24HRS BEFORE DSTV CAN RECONNECT!!!</p> <p> </p> <p>I WILL NEVER RECOMMEND YOUR PRODUCT! USELESS & DUISGRACEFUL CUSTOMER SERVICE!!!</p> <p> </p>
Dear Sunita Naidu
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Sunita Naidu
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
SUBSTANDARD! DISGRACEFUL & APPALLING CUSTOMER SERVICE SINCE THE PRICE LOCK I HAVE HAD SO MANY ISSUES!
TODAY I FIND OUT THAT THE DSTV ONCE AGAIN HAS BEEN DISCONTECTED!
1. *********** STAFF DID NOT CANCEL THE DECODER AS I HAD INSTRUCTED WHEN I RECEIVED THE EXPLORER,
2. BILLING DEPARTMENT HAS BEEN CHARGING ME FOR TWO DECODERS AND SERVICES WHICH I DID NOT AUTHORIZE!
3. THE CREDIT ON MY DSTV ACCOUNT HAS BEEN DISAPPEARED!
ONCE AGAIN I HAD TO CALL INTO THE CALL CENTRE AND SPEAK TO YOUR STAFF WHO DO NOT WANT TO ASSIT ANYONE BUT RATHER DROP THE CALL!!! RECEPTION PERSON ACTED LIKE SHE COULD NOT HEAR ME & THEREAFTER HELD THE CALL FOR SEVERAL MINUTES BEFORE EVENTUALLY TRANSFERRING!
MSIZE NKABINKE NEEDS SOME SERIOUS TRAINING, INCORRECT INFORMATION & A WASTE OF MY TIME!!
HOWEVER FINALLY AFTER SEVERAL TWO HOURS SOMEONE FINALLY MANAGED TO ASSIST ME!!! NAUME SHLABA!!!
SO NOW I HAVE PAID AND THERE IS A CREDIT ON THE ACCOUNT BUT I NEED TO WAIT FOR 24HRS BEFORE DSTV CAN RECONNECT!!!
I WILL NEVER RECOMMEND YOUR PRODUCT! USELESS & DUISGRACEFUL CUSTOMER SERVICE!!!
SUBSTANDARD! DISGRACEFUL & APPALLING CUSTOMER SERVICE SINCE THE PRICE LOCK I HAVE HAD SO MANY ISSUES!
TODAY I FIND OUT THAT THE DSTV ONCE AGAIN HAS BEEN DISCONTECTED!
1. *********** STAFF DID NOT CANCEL THE DECODER AS I HAD INSTRUCTED WHEN I RECEIVED THE EXPLORER,
2. BILLING DEPARTMENT HAS BEEN CHARGING ME FOR TWO DECODERS AND SERVICES WHICH I DID NOT AUTHORIZE!
3. THE CREDIT ON MY DSTV ACCOUNT HAS BEEN DISAPPEARED!
ONCE AGAIN I HAD TO CALL INTO THE CALL CENTRE AND SPEAK TO YOUR STAFF WHO DO NOT WANT TO ASSIT ANYONE BUT RATHER DROP THE CALL!!! RECEPTION PERSON ACTED LIKE SHE COULD NOT HEAR ME & THEREAFTER HELD THE CALL FOR SEVERAL MINUTES BEFORE EVENTUALLY TRANSFERRING!
MSIZE NKABINKE NEEDS SOME SERIOUS TRAINING, INCORRECT INFORMATION & A WASTE OF MY TIME!!
HOWEVER FINALLY AFTER SEVERAL TWO HOURS SOMEONE FINALLY MANAGED TO ASSIST ME!!! NAUME SHLABA!!!
SO NOW I HAVE PAID AND THERE IS A CREDIT ON THE ACCOUNT BUT I NEED TO WAIT FOR 24HRS BEFORE DSTV CAN RECONNECT!!!
I WILL NEVER RECOMMEND YOUR PRODUCT! USELESS & DUISGRACEFUL CUSTOMER SERVICE!!!
SUBSTANDARD! DISGRACEFUL & APPALLING CUSTOMER SERVICE SINCE THE PRICE LOCK I HAVE HAD SO MANY ISSUES!
TODAY I FIND OUT THAT THE DSTV ONCE AGAIN HAS BEEN DISCONTECTED!
1. *********** STAFF DID NOT CANCEL THE DECODER AS I HAD INSTRUCTED WHEN I RECEIVED THE EXPLORER,
2. BILLING DEPARTMENT HAS BEEN CHARGING ME FOR TWO DECODERS AND SERVICES WHICH I DID NOT AUTHORIZE!
3. THE CREDIT ON MY DSTV ACCOUNT HAS BEEN DISAPPEARED!
ONCE AGAIN I HAD TO CALL INTO THE CALL CENTRE AND SPEAK TO YOUR STAFF WHO DO NOT WANT TO ASSIT ANYONE BUT RATHER DROP THE CALL!!! RECEPTION PERSON ACTED LIKE SHE COULD NOT HEAR ME & THEREAFTER HELD THE CALL FOR SEVERAL MINUTES BEFORE EVENTUALLY TRANSFERRING!
MSIZE NKABINKE NEEDS SOME SERIOUS TRAINING, INCORRECT INFORMATION & A WASTE OF MY TIME!!
HOWEVER FINALLY AFTER SEVERAL TWO HOURS SOMEONE FINALLY MANAGED TO ASSIST ME!!! NAUME SHLABA!!!
SO NOW I HAVE PAID AND THERE IS A CREDIT ON THE ACCOUNT BUT I NEED TO WAIT FOR 24HRS BEFORE DSTV CAN RECONNECT!!!
I WILL NEVER RECOMMEND YOUR PRODUCT! USELESS & DUISGRACEFUL CUSTOMER SERVICE!!!
SUBSTANDARD! DISGRACEFUL & APPALLING CUSTOMER SERVICE SINCE THE PRICE LOCK I HAVE HAD SO MANY ISSUES!
TODAY I FIND OUT THAT THE DSTV ONCE AGAIN HAS BEEN DISCONTECTED!
1. *********** STAFF DID NOT CANCEL THE DECODER AS I HAD INSTRUCTED WHEN I RECEIVED THE EXPLORER,
2. BILLING DEPARTMENT HAS BEEN CHARGING ME FOR TWO DECODERS AND SERVICES WHICH I DID NOT AUTHORIZE!
3. THE CREDIT ON MY DSTV ACCOUNT HAS BEEN DISAPPEARED!
ONCE AGAIN I HAD TO CALL INTO THE CALL CENTRE AND SPEAK TO YOUR STAFF WHO DO NOT WANT TO ASSIT ANYONE BUT RATHER DROP THE CALL!!! RECEPTION PERSON ACTED LIKE SHE COULD NOT HEAR ME & THEREAFTER HELD THE CALL FOR SEVERAL MINUTES BEFORE EVENTUALLY TRANSFERRING!
MSIZE NKABINKE NEEDS SOME SERIOUS TRAINING, INCORRECT INFORMATION & A WASTE OF MY TIME!!
HOWEVER FINALLY AFTER SEVERAL TWO HOURS SOMEONE FINALLY MANAGED TO ASSIST ME!!! NAUME SHLABA!!!
SO NOW I HAVE PAID AND THERE IS A CREDIT ON THE ACCOUNT BUT I NEED TO WAIT FOR 24HRS BEFORE DSTV CAN RECONNECT!!!
I WILL NEVER RECOMMEND YOUR PRODUCT! USELESS & DUISGRACEFUL CUSTOMER SERVICE!!!