TM
Teboho M
1 reviews | Active since Mar 2009
20 May 2015, 08:15
SUBSCRIPTION TERMINATED WITHOUT MY KNOWLEDGE
IM NOT HAPPY WITH THE SERVICE FROM MULTICHOICE.I REQUESTED MULTICHOICE TO SWITCH MY SUBSCRIPTION TO FULL BOUQUET AND LATER THAT DAY I DECIDED TO SWITCH IT BACK TO COMPACT AS I DID NOT HAVE FUNDS TO CATER FOR THE PRORATA AND THE TEAM LEADER PROMISED TO ACTION MY REQUEST ONCE THE SSYSTEM IS UP AND RUNNING.TILL TODAY I HAVE NOT HEARD ANYTHING FROM MULTICHOICE AND NOW MY ACCOUNT IS SUSPENDED.I NEED URGENT FEEDBACK !!!
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DStv (MultiChoice)'s replyOfficial
21 May 2015, 11:37Hello tebzamap,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your account downgraded back to DStv Compact as requested.
We also confirm that you have been informed by our consultant on our upgrading and downgrading of service policies.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your account downgraded back to DStv Compact as requested.
We also confirm that you have been informed by our consultant on our upgrading and downgrading of service policies.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 May 2015, 11:37
Official
Hello tebzamap,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your account downgraded back to DStv Compact as requested.
We also confirm that you have been informed by our consultant on our upgrading and downgrading of service policies.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your account downgraded back to DStv Compact as requested.
We also confirm that you have been informed by our consultant on our upgrading and downgrading of service policies.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,