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ML
Mpho L

1 reviews | Active since Mar 2016

28 Oct 2020, 19:19

Subscription Suspended *******ly,

Hi

Why is it that after paying my DSTV subscription cash from your store in Maponya on the 3rd of October 2020 and paid R400, it's the 28th and my dstv is now suspended?

Is the subscription of R400 for 28 days or for the whole month till last day of the month?

I cancelled my debit order with Multichoice and cancelled my subscription for over 3 years ago. I decided to come back this month and paid my subscription for the 1st time in 3 years on the 3rd of October 2020 hoping that your service is much better - To my dismay, nothing has changed with Multichoice in regards to taking your customers for a ride.

May I please get a solution to my issue as in yesterday or else you will loose me as a customer forever this time around.

Appalled Customer,

Mpho Letsoalo

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Oct 2020, 20:00
Official
Hi Mpho, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

ML
Mpho L's update28 Oct 2020, 21:54
Reviewer Update
It is ridiculous that when we go pay for our accounts we are told how much we need to pay for our account and never asked which day we chose to pay each month since we are paying cash - Not even a moment to be informed that our subscription ends on the 25th of the month. I have had my account with Multichoice fo over 10 years when I used to work for your child company MWEB Business, everything was selected automatically by Multichoice for their employees. Today everything is pushed back to me to say that I chose the pay date whereas I didn't, Multichoice did that.

You have lost a customer due to your appalling brocken process where you treat all client's the same i.e. Cash clients and Debit Order clients - Rest assured, you are going to loose even more clients with a broken process you have.

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Oct 2020, 21:58
Official
Hi Mpho,
 
As per our telephonic conversation, please be advised that your services were suspended due to non-payment.  According to our system, you were supposed to make a payment on the 25\10\2020. 
 
 However, you have confirmed that the account should remain inactive. 
 
 Kind regards 
 DStv: Hello Peter Team

Best regards,