Subscription suspended

On the 09 of August I paid for my subscription with multichoice. Whereby on the 08 of August I spoke to the guy by the name of Musa on their WhatsApp chat and was adviced to pay R530. I asked if this is the total amount. He said by paying R530 it covers me for everything. I was asked to sent the Proof of wtaspp communication which I did together with proof of payment. Now today on the 14 my services are being suspended again its only 5 days after I paid the R530. I'm being told I must pay R467. It was not my fault that I owe them R530. And the R467 was not mentioned. I gave them all the proof but still today I'm sitting without subscription. When I call I'm being told the manager will call me or the call will just be cut off. Why should multichoice treat it's own customers like this. This is extremely wrong.