Subscription suspended

Hi recently I have been experiencing an unusual treat from the multichoice care centre. On the 5th of October 2017 I have paid R450.00 due to multichoice through the internet banking but until date 13 October the services are cut off. So, I have been trying over and over again for them to reconnect our channels as expected since we have paid full amount owed. They responses were said, send to us the proof of payment and I did but no success. I have communicated to them by email, dstv chart with the care center consultants and calls but still no success. Finally I went to my bank request of copy of payment and take it to the multichoice store to lay down my story and try to get it sorted. They said they have sent to head office email so we must wait until they respond and will call us. Instead now we owe multichoice R550. 00 including penalties. I don't know what will be the solution but we expect them to take into consideration that we have paid full amount and also that our channels should be reconnected without paying more.

Please help we need to be treated as valued customers. We lost a money trying to call them. I spoken with the following Doris, Hendry and Ilsia

Regards Nkosinathi Z Phakathi