Subscription paid on time bit have to call every month to reconnect

Good day I have had it with DSTV of or the last 4/5 months I've been paying my premiums every month and every month I gt a message saying that my account has been suspended due to it not been paid. So every month I pay me premiums/ subscriptions ( whatever u call them) and every month I have to spend airtime to fone DSTV to reconnect a service I already paid for, I mean like how normal is that? Then ea and every consultant I've spoken say " I've escalated the matter " but the following month I still sit with the same problem. Who reimburses my airtime. Honestly DSTV service sucks not to mention the same **** they play over and over again . Then they wonder why they are losing customer's.