Subscription paid Dstv keeps disconnecting services

I have paid Dstv on the 25/03/2023 and on the 01/04/2023 it was disconnected. I sent proof of payment and the matter was escalated with reconnection. Since then my dstv has been disconnected three times and I keep repeating the same exercise of providing proof of payment for reconnection, today 11/04/2023 I was told my services can no longer be reconnected. This is frustrating and unnecessary as I have paid Dstv and provided them with proof of payment.

My Dstv account number is ***5