Subscription on hold
<p>I tried to put my subscription whith multichoice on hold, but the call centre refused to cancel it. They told me that I could only do this on the date of the subscription renewal. They were not prepared to even schedule this.</p> <p>This is a fragrant disregard of my rights. If I forget to call them as a result of of an oversight or issues beyond my control, I will be severly prejudiced</p> <p>This is a clear case whereby big corporate are oppressing its consumers.</p> <p>Furthermore the consultant refused to provide me with details to who I can complain to</p>
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Replies (3)
DStv (MultiChoice)'s replyOfficial
23 May 2017, 08:09Dear Azhar
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply23 May 2017, 08:09
Official
Dear Azhar
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 May 2017, 09:08Good day Azhar Mayet
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
To schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Please advise us by return mail should you want to suspend service witch will be implemented on your next invoice date 28 May 2017.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Kind Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply23 May 2017, 09:08
Official
Good day Azhar Mayet
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
To schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Please advise us by return mail should you want to suspend service witch will be implemented on your next invoice date 28 May 2017.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Kind Regards
Rupert
Best regards,
's updateReviewer Update
23 May 2017, 10:40Hi
There is a huge contradiction to what you state and what is happening which in my opinion is a total disregard and disrespect to ones consumer rights
What you are telling me totally differs to what the call centre has told me. They were adamant to the fact to the extent of being arrogant that they cannot schedule it. Furthermore, this was not the first time that I was told that that's this is the case, and a quick search on the internet with regards to this indicates that numerous other people have the same issue
Also can you please let me know what the email for complaints are, as the call centre has no idea what it is
Furthermore, is there an email that can be used in order to request accounts to be hold in the future
With regards to putting my subscription on hold (dstv and mobile), can you please put it on hold on the 28 May and forward me confirmation thereto
Why does one need to resolve to hellopeter for action
You can also give me a call if you would like to discuss
A Mayet
's update23 May 2017, 10:40
Reviewer Update
Hi
There is a huge contradiction to what you state and what is happening which in my opinion is a total disregard and disrespect to ones consumer rights
What you are telling me totally differs to what the call centre has told me. They were adamant to the fact to the extent of being arrogant that they cannot schedule it. Furthermore, this was not the first time that I was told that that's this is the case, and a quick search on the internet with regards to this indicates that numerous other people have the same issue
Also can you please let me know what the email for complaints are, as the call centre has no idea what it is
Furthermore, is there an email that can be used in order to request accounts to be hold in the future
With regards to putting my subscription on hold (dstv and mobile), can you please put it on hold on the 28 May and forward me confirmation thereto
Why does one need to resolve to hellopeter for action
You can also give me a call if you would like to discuss
A Mayet