1 reviews | Active since Feb 2015
Subscription Keeps Disconnecting
I would like to lay a complaint to Multichoice. My DSTV service has been switching off (Disconnecting) since the beginning of this month. I've phoned in countless time to have the service re-activated, but to still keeps doing the same thing. My DSTV connection keeps disconnecting because the system is double billing me for two months, because February is short month, (or so I've been told).<br> I've spoken to a lady named Lesego, Glo (or Tlo), a gentleman named Temba and the last one was Mervin (or Marvin) on the 12 February 2015 and still no resolution to my issue.<br> I'm at my wits end, surely as such a big multi-national, you guys can sort out a system problem that keeps me from watching TV that I've paid for!!!<br> <br> Hoping to find someone that can resolve this issue.<br> <br> PS My subscription has just switched off again this morning!!!!
According to our records you have been in contact with our call centre and your account has been adjusted to reflect the correct amount due.
Your service has been reinstated and the reconnection fee has been removed .Please be advised that the next payment due is in the 2 March 2015.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Regards
Best regards,
According to our records you have been in contact with our call centre and your account has been adjusted to reflect the correct amount due.
Your service has been reinstated and the reconnection fee has been removed .Please be advised that the next payment due is in the 2 March 2015.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Regards
Best regards,
