KJ
Kevin J
1 reviews | Active since Mar 2011
03 Mar 2016, 11:37
Subscription incorrectly increased
I am on the R799 Explora special, yet this month R851.50 was deducted. The deal was 24 months with no increase. They just can't get it right. I must now use Hellopeter every 3 to 4 months because it is impossible to get hold of a consultant. What a shame!!<br> Please fix it and try to get your billing problems sorted out.<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Mar 2016, 09:51Hello KEVJAN,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
Best regards,
DStv (MultiChoice)'s reply06 Mar 2016, 09:51
Official
Hello KEVJAN,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
Best regards,