AM
Anso M

1 reviews | Active since Mar 2017

24 Mar 2017, 13:16

Subscription Fee Steelers

<p>It has been almost a month where DSTV has not paid back the outstanding fee they have taken from my bank account after I have down graded in time as asked, and after I have phoned and reported 3 times to ask my money back and all 3 times a lot of paper work and "so sorry, I will submit it immediately" and " your money will be paid back in approx 3 - 5 working days" which has now been a month and STILL NO MONEY paid bac****! R600 might not be much for such a huge over priced company, but for a single mother who cannot afford R600 from my budget with two little boys cannot see why it takes them so long just to transfer the money back. It took them less than 48hours to take the money!!!!</p> <p>I am struggling to survive this last week of the month and cannot wait another 3-5 working days, after i phoned again to complain today, 24 March 2017.......</p> <p>Please help and maybe reimburse me with loss more than just "their" R600 they are clinning on!!!!!! D-Do;S-*****;T-Transactions: V-Viciously........</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Mar 2017, 13:42
Official

Dear Anso

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Mar 2017, 16:18
Official

Good day Anso

We are sorry to hear about your inconvenience regarding the refund.

Please be aware that your refund has been captured pending approval from our Finance team. Upon approval, you will receive a notification that the refund is successfully processed.

We promise to follow up with you to ensure that you have received the funds.

Thank you for taking your time and bring this matter to our attention.

Best regards

Dinah

Best regards,

AM
Anso M's update27 Mar 2017, 11:26
Reviewer Update

Dear Dinah and Multichoice HelloPeter team

Still waiting, what is the hold up. This is ridiculous!!!!!!

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Mar 2017, 12:21
Official

Good day Anso

Thank you for your time and patience.

Our records show that your refund has been successfully paid out.

Please do contact us should you have any queries.

We truly thank you for your invaluable support.

Best regards

Dinah

Best regards,