Subscription ended with NO reason

My subscription was suspended on 6 December 2017 with NO reason. I was told that I’m R2800 in arrears, which was NOT the case. The lady at the call centre confirmed there is nothing wrong with my account and requested a technical person to overwrite the system to connect me as it was their mistake. They’ve connected me but an hour later I could still not access any functionality of the explorer. I phoned again – in an hours’ time I was then R3700 in arrears according to the voice message- it was just accumulating!! They then requested me to go to a call centre. I took a half days leave at work on Friday 8 December. They contacted the DPP Department and I was told, after an hour that I've been with the Call Centre, it will be fixed. Up to date it has NOT been fixed. I’m paying for a service at DSTV/Multichoice that I don’t get. For a week now I could not use any functionality on my decoder and Multichoice feels NOTHING for me… The mistake is on their side and they don’t to anything about the problem. Can this be fixed ASAP. Smartcard: 1 ********** 843